👋 Shortcut - Find your IPv4 Address

Where you are already connected to the VostroNet network you are able to open a web browser and go to: vost.ro/mine.  If you are connected to VostroNet correctly you will be provided with your User Name, IP Address and MAC Address.
 
 

👋 Shortcut - Collecting Network Diagnostics

You can simply download our network diagnostic tool below to simplify the data collection process
VostroNet Diagnostics Collection

  1. Run the .exe file and click "Yes"

2. Press any key to close the Window and a text file will be saved on your desktop.

3. Send the file to [email protected] or upload the file at https://help.vostro.xyz

4. If the .exe file doesn't work, you may try our guide below to manually do it using the command prompt  


🥽 Overview

Diagnostics provide us with information about your network adapter, the wireless environment and you connection speed.

This data better enables us to investigate your issue and assists in providing support.

Follow these instructions to generate network diagnostics on your Windows device.
 
 

Collecting network diagnostics on Windows 7, 8.1 & 10

1. Click the Start button and type CMD into the search box.

2. CMD or Command Prompt will be shown in the menu. Right click, and select Run as Administrator.

3. Select yes on the security confirmation message to continue.

4. A black window will open. This is the Windows Command Prompt.

  • In the command prompt, you will need to type the following commands:
NETSH WLAN SHOW ALL > %userprofile%\DESKTOP\LogWLAN.txt

then press enter

IPCONFIG /ALL > %userprofile%\DESKTOP\LogIP.txt

then press enter

NETSTAT -R > %userprofile%\DESKTOP\LogNET.txt

then press enter

ARP -A > %userprofile%\DESKTOP\LogARP.txt

then press enter

  • Four new text files will now be on your desktop. You are okay to close the Command Prompt windows. 😃

Upload the diagnostic files via chat at https://help.vostro.xyz or email to [email protected]

Open a chat window with us and add the files. Please include the following details on the message:

  • Your username
  • Room number
  • Summary of your issue.
  • Add the following files:

         - Speed test result: Include screenshot of your speed test 

         - Diagnostic files: Upload the files from the diagnostic

Having trouble?

If you are having any problems completing the diagnostic tests, please let us know. We are here to help and can guide you through the process 🤩

Did this answer your question?