Personal Routers and Switches may only be used at locations where VostroNet does not provide wireless service. Where a Personal Router or Switch is not permitted, we may disconnect the device and terminate your plan without notice.

Terms of use

See section 7.3 of the VostroNet General Terms & Conditions regarding the use of personal routers and device number limitations.

Our Critical Information Summary also provides additional details where routers are permitted on our network.

Connecting a personal router

  • Connect an Ethernet/LAN cable from the wall port to your router
  • The cable must be attached to the WAN or INTERNET port of the router.
  • Use Wi-Fi or another LAN cable to connect a device to your router.
  • Open the configuration page of your router and follow the setup procedure.
  • The default access details for the router are commonly printed on a label underneath the device.

Refer to the instruction manual or contact the manufacturer if you require further assistance.

Router configuration settings

The configuration options vary for different makes and models of router.

However, the following information will assist in the configuration.

  • Ethernet WAN Connection
  • Internet connection type: Dynamic IP
  • IP Address: DHCP / Automatically allocated
  • Login required: No

Do not select PPPoE or PPPoA as VostroNet does not use this method for login.

Troubleshooting

After you have configured the router, you will need to open a web browser from a device connected to the router and sign in to the VostroNet portal to add the router to your account.

If you are still having difficulties, we recommend a "factory reset" be performed on the router to start the configuration process from the beginning.

Support

VostroNet is limited in the amount of support it can provide for the configuration of individual routers and where they are not permitted will disable access.

Where permitted on our network, for further assistance refer to the instruction manual of your router or contact the manufacturer for support.

Did this answer your question?